Frequently Asked Questions
Everything you need to know about your Anna Lou of London experience.
How long does it take for my personalized jewelry to be made?
Each piece of personalized jewelry is handcrafted in our London studio. Production typically takes 5-7 business days before being dispatched.
What materials are used in Anna Lou of London jewelry?
We use high-quality materials including 100% recycled 925 Sterling Silver, 18kt Gold Vermeil, and 14kt Solid Gold to ensure longevity and ethical standards.
Do you offer international shipping?
Yes, we ship our jewelry worldwide. Delivery times vary by location, but most international orders arrive within 7-14 business days.
What is your return policy for personalized items?
Because personalized items are custom-made specifically for you, they are non-returnable unless there is a manufacturing fault or error on our part.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in their original Anna Lou packaging when not in use.
Is your packaging eco-friendly?
Sustainability is at our core. All orders are shipped in FSC-certified, recyclable packaging to minimize our environmental footprint.