Returns & Exchanges
At Anna Lou of London, we want you to love your personalized jewelry, but if you are not completely satisfied, you can return non-personalized items within 14 days of receipt. Please ensure all pieces are returned in their original packaging and unworn condition to qualify for a full refund.
Initiate Your Return
Contact our customer service team via email with your order number and reason for return to receive your unique Return Authorization code.
Package Your Items
Carefully place your jewelry back into its original Anna Lou of London gift box and secure it in a padded envelope to prevent damage during transit.
Ship the Package
Affix the provided return label or use a tracked shipping service to send your package back to our London studio, keeping your proof of postage safe.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing